BUSINESS ADMINISTRATION - CUSTOMER SERVICE (15-16 Units) ( Official )
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BUSINESS ADMINISTRATION - CUSTOMER SERVICE (15-16 Units) ( Official )
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BUSINESS ADMINISTRATION - CUSTOMER SERVICE (15-16 Units) ( Official )

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Program Type: Occupational Skills Certificate

Division: School of Career and Technical Education

Program Description:
The curriculum prepares students to work with diverse groups of customers, responding to them with courtesy and tact. Emphasis on customer skills, effective oral and written communication, interpersonal skills, workplace attitude and conduct, stress and time management, conflict resolution, business etiquette, and problem solving.
An Occupational Skills Certificate is awarded upon completion of all required courses with a grade of C or better.

Effective date: Summer 2011


Required Units in the Major:    15-16

Required Courses
  BUS 009 - INTRODUCTION TO BUSINESS (3.0 units)
  &
  BUS 011A - BUSINESS COMMUNICATIONS (3.0 units)
  &
  BUS 160 - CUSTOMER SERVICE (3.0 units)
  OR
  BUS 117 - HUMAN RELATIONS FOR BUSINESS (3.0 units)
  &
  BIT 011A - COMPUTER KEYBOARDING AND DOCUMENT PROCESSING (2.0 units)
  OR
  BIT 025 - SURVEY OF COMPUTER TECHNOLOGY IN BUSINESS (3.0 units)
  &
  ENGL 001A - READING AND COMPOSITION (4.0 units)

Required Electives (0 Units)

None

Recommended Electives

None